Refund policy

At Jerzyfy, customer satisfaction is important to us. We carefully inspect every football jersey before it is shipped. If you receive a product that meets our return eligibility criteria, you may request a return in accordance with the policy below.

Please note: Jerzyfy does not offer refunds. Approved returns are eligible for an exchange or store credit only, subject to the conditions outlined in this policy.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be returned within [7 Days] of delivery.

  • Be unused, unwashed, and unworn.

  • Be in its original condition with all tags, labels, and packaging intact.

  • Be free from stains, perfumes, deodorants, or any signs of use.

  • Include the original invoice or proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. Return Timeframe

Customers must submit a return request within [7 Days] from the date the order is delivered.

Return requests received after this period may not be accepted.

3. Return Process

To request a return:

  1. Contact our customer support team at jerzyfyy@gmail.com.

  2. Provide your:

    • Order Number

    • Reason for Return

    • Photos of the product (if applicable)

  3. Our team will review your request and provide further instructions if your return is approved.

  4. Once approved, return the product to the address provided by our support team.

Please do not return any product without receiving return instructions from us.

4. Exchange Policy

Once the returned product has been received and successfully inspected, you may choose one of the following options:

  • Exchange for the same product (subject to stock availability).

  • Exchange for another product of equal or higher value (price difference, if any, must be paid by the customer).

  • Store credit that can be used for future purchases.

Jerzyfy does not provide cash refunds or refunds to the original payment method.

5. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product,

  • The wrong item,

please contact us within [24–48 Hours] of delivery.

Kindly provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange a replacement or exchange at no additional cost, where applicable.

6. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been worn or washed.

  • Products without original tags or packaging.

  • Products damaged due to improper use by the customer.

  • Products returned after the eligible return period.

  • Clearance, final sale, or promotional items (unless received damaged or incorrect).

  • Customized or personalized jerseys (if applicable).

7. Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect product sent by Jerzyfy:

  • Customers are responsible for the return shipping charges.

  • Original shipping charges (if any) are non-refundable.

If the return is approved because of our error, Jerzyfy will bear the applicable return shipping costs.

8. Inspection of Returned Products

All returned products undergo a quality inspection after they are received.

If the returned item does not meet the eligibility conditions mentioned in this policy, the return request may be declined, and the product may be sent back to the customer.

9. Contact Us

For any questions regarding returns or exchanges, please contact us:

Business Name: Jerzyfy

Email: jerzyfyy@gmail.com

Business Address:
Shop No. 207, 1st Floor, Life Commercial Hub, Building, Rajyog Colony Rd, Near Saraswat Bank, JerzyFy, Ravet, Pimpri-Chinchwad, Maharashtra 412101

Customer Support Hours: Monday to Saturday, [Working Hours]